They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? Would never buy them again. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Excellent Customer service. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. File a complaint. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. States they care about work-home balance Pro diversity culture User; Business User; . Your self check out is hardly a convenience. Why I constantly continue have this on going issue with this pharmacy has be baffled? Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. The language that was heard today with the front of the store staff was horrible. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. I am left with a $139.99 gift card that I cannot use because it does not have a pin. Category Food & Beverages. Prices are lower and bags are plastic. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. Older lady mid 50s, blond curly hair, blue eyes. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. Waited there another 10 minutes and was told it would be 30 to 45 minutes. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! At first, it was alright, but it progressively got worse along the way. Learn how the rating is calculated 1 complaint. Check out charged $16.99. I also work for a pharmacy in the area for 5 years. Companies can ask for reviews via automatic invitations. After picking up the order, I realized that none of the substitutions or the additional item were there. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. You can use the phone app to let them know you are on your way. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. So I did this time. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. I've never been treated so poorly by the Mgr. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. File a complaint. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. 1.0. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. It has been a reoccurring issue monthly. Review Of Franks Restaurant Hudson Fl 2023. I love that the fruit and vegetable selection is top notch. I noticed I had an item that had to be removed from my bill. Called their customer service today. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Submit a complaint and get your issue resolved. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. And who in the hell can even see tiny print on the smartphone. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Giant Eagle Company. Desired outcome: The kitchen manager was the cashier. His hair looks like it hasn't been washed out combed in MONTHS. We apologize for any inconvenience that hasoccurred.If you have any questions, please feel free to contact me.Very truly yours,Giant Eagle. I let her know I have health issues so can't wear one. Every single prescription that is filled here is billed wrong. Tip for consumers:Please be nice to the people that serve you. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. (419) 843-7296 182.32 mile. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. I am extremely dissatisfied with the service provided to me today. I called the store. To the point when the customers would just straight up insult the shoppers. Phone number +1 724-258-5011. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. somehow the fuel perks vanished . Put prices on product instead of bar code or make sure bar code is right. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I just don't understand how this could happen. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. 9% of Giant Eagle employees are Black or African American. Everyone I talk to keeps telling me they will get back with me the next day. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. I purchased chicken salad Giant Eagle last night, 9-28-18. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. So I went to the self-checkout, and there I was harassed by two other employees. It is very challenging to get answers from customer service. Everyone is so polite and friendly. Thank you. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . i am now a former customer. 2412 customer reviews of Giant Eagle. Columbus ,ohio. So they keep putting out thinking it's fixed. This happened on November 6th, 2022. at around 1600. If she was helping it would not be anyone to watch! Was looking forward to these, I bought them In the past and fell in love with them. Our only son was born @ Magee Womens Hospital in Pittsburg . It was 5:15. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. It was for curbside pick up. Be the first to write a review for Giant Eagle Supermarket. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. I had purchased a head of lettuce only to bring it home and opened it to find that it was covered to the core with black moldy looking dirt. Unfortunately, I collect s.S. Good MorningThe consumer's request was filled in December, however, it appears they never received it. I ordered my food and got my receipt. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. Time: 1:28 I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Goodbye big bird your history. ADDITIONAL LINKS It's unbelievably immoral and despicable! Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. Desired outcome: I always pump 30 gallons of fuel (their limit for a perks redemption). I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. Is this your company? Your loosing your customer base. your customer service is not customer friendly. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. i had over one dollar on the advantage card for fuel perks for gas. Nov 25, 2022, 12:13 PM PST Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Complaints: Immediately a woman who works there came over and started bagging my items while I was scanning them. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! I have 3 children ,2 of which are very sick . Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. nav-opener. Phone number +1 724-942-2802. Well guide you through the process. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. More or less told tough. Then she said I was trying to steal it! For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Normally bakery products are excellent. If you have been a victim of such, contact a lawyer. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. That's just plain irresponsible and rude. ComplaintsBoard.com is a leading complaint resolution website on the Internet. cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I placed an online order for a cake at your location in cleveland on Chagrin rd. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Just wait. Never go there again! Are u serious?!? Absurd! Help even if you are not a cashier, you work for GetGo! My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. Very truly yours,Giant EagleClaims Department. Overpriced! Something needs done. The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . i recently shopped at the local giant eagle for groceries. Another rep told me it's a health insurance issue that they can't do anything about. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Decided to give GE another chance only to be disappointed again. How convenient! The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. Verification can help ensure real people write reviews about real companies. This is unacceptable. When I got to the store, the young man took my card in and re-ran it for payment. Claim it and get a lot of features. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! No need to bother with long lines or product availability. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. ) Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. She was rude and said nothing. BBB Business Profiles are subject to change at any time. Something needs to be done, even when waiting in line at location you hear people complaining about it. Upon explaining my concern, store associate said they are out of all items. Then I called. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Mandates are NOT law! Shame on your company.I will never shop there again, your stores always were less than desirable. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I have the unused gift card and proof of purchase. Is this your company? Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. No printer or internet. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. Table of Contents show. It's already been renovated so I guess bringing back products that are no longer sold. I got an email stating that all sales were final even though it was just a glitch in the system. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. The next best thing would be some sort of response just so I know you are aware of my issue. Anyone can write a Trustpilot review. This is right after Christmas. Submit a complaint and get your issue resolved. The employee came up to me after my cart was full and I was almost ready to check out. I then went to the customer service desk and asked for a manager. I even ask someone to get one out for me but they would not. I buy brand name wines and medicines and detergents at this store and its also in walking distance. GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. I paid for a SHOWROOM car wash and parts of my car weren't even touched! Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. Here are 20 things you might not know about Giant Eagle. This did not just happen, it's been over 3 years now. Check out machines worst than Kroger's attendent had to be called 4 times We will forward their concerns to the pharmacy and regional leader. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery.