Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Complimentary champagne will be served at the auctions. You will be able to leave a comment after signing in, By For this reason, Holland America Line has size and weight guidelines for scooters. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Started June 21, 2021, By Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Generally, the ship is subject to certain government procedural requirements upon arrival. Visithollandamerica.com for more information. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. By Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. It goes toward expenses incurred on board. No, the cash deposit is the same as the credit card deposit. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). If we do not have your information by this deadline, you will be unable to sail. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Plastic water bottles are not allowed. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Cooking facilities onboard are not considered kosher. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). View Details. Disembarkation is usually completed within two to four hours after the ships arrival. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ All values herein are in USD. (See section for Bags VIP Luggage Delivery below for details.). If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Your baggage will arrive in your stateroom later that afternoon. Additional communication instructions can be found on board the ship in your stateroom information directory. Head to B.B. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. If I dont spent the OBC, do I get it back at the end of the trip? Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Do Not Sell or Share My Personal Information. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. of people and the oceans we sail upon. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. You will be responsible for all costs you incur to join the vessel at the next port. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. WebFind the best value cruise sailings to South America in January 2024. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Times and locations can be found listed in Navigator and the When & Where program. Download the app before your cruise, log in, and immediately start using Navigator. popular and unique itineraries. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. will be located near the entrance to the pier area where you will be checking in your luggage. OBC is merely a reduction in the amount that you have spent during the cruise. Receive exclusive upgrades and bonus amenities when you book early. Grats for 2 for free. A passport is still the preferred document. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Other exclusions and terms may apply; void where prohibited. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Charges to the account are like a check you write on the account. Please Note: This online procedure must be completed prior to your sail date. holland america scedule from rotterdam to the usa. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. I'm sure the staff would be grateful. Download We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. :). Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Guests may check no more than 3 pieces of luggage per person. A total of $420. An additional charge may be applied. documents, along with new luggage tags. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Youll find something that sings to your heart, night after perfect night. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. By To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Gift orders must be prepaid and received two weeks in advance of sailing. Not everything you buy is going to be on board. guests are encouraged to obtain travel medical insurance prior to travel. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. I got all three answers, the last of which (from Seattle) was all "use it or lose it". I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Appointments may be made in advance on our web site athollandamerica.comor once on board. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. There are two or more people in the cabin, then the charge will be significantly higher than $13. While some credits are Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Beach Towels to take ashore will be available upon arrival at the Gangway. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Cash deposits can be made on the last day of the cruise. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Please contact Ship Services for further information. CC Help Jenn The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Shops On Board: A world-class shopping experience is just steps away. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Holland America Line assumes no responsibility for the items listed above. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Mobility Equipment: The safety of our guests and crew is our number one priority. Please do not forget to print them out prior to leaving home. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. If so, are there any categories/types of OBC that can't be used for the daily service charge? Choose from options for calling only, calling and messaging or calling, messaging and data. Allsuch requests should be made before sailing through your travel advisor. The luggage tags are clearly marked with your ship name. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Visit our Frequently Asked Questions. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). Crew Appreciation and Service Charge Policy. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend.